Customer Relations Co-Ordinator
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Customer Relations Coordinator (up to 6-Month FTC)
Location: Hybrid - with travel to Bournemouth required
Salary: up to £26,500
About Us:
At McCarthy Stone, we are dedicated to enhancing the wellbeing and happiness of older people by creating communities that foster a sense of belonging, independence, and peace of mind. Our mission is to provide exceptional service and care, ensuring our customers feel valued and supported.
The Role:
We are seeking a highly organised and service focused Customer Relations Coordinator to join our team on a 6-month fixed-term contract. In this role, you will support the Customer Relations Managers in delivering outstanding service recovery for our customers, ensuring that all complaints and concerns are handled with care and efficiency. This is an excellent opportunity for someone with strong communication skills and a passion for customer service to make a positive impact.
Key Responsibilities:
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Customer Correspondence Management: Maintain the Customer Relations inbox, ensuring all correspondence is acknowledged within 1 working day. Keep customers informed and up to date throughout the resolution process.
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Case Distribution: Allocate cases to Divisional Customer Relations Managers, ensuring they are logged, managed, and resolved promptly.
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Document Management: Keep accurate records of all correspondence and ensure documents are saved to the correct case files.
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Stakeholder Engagement: Work independently and collaboratively with internal stakeholders to ensure effective resolution of customer issues.
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Trustpilot Monitoring: Respond to Trustpilot posts to maintain a positive brand image.
About You:
You are a proactive and resilient individual with a strong ability to empathise with customers. Your organisational skills and attention to detail are exceptional, and you thrive in a role where you can make a tangible difference to customer satisfaction.
Skills & Attributes:
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Highly organised with excellent record-keeping skills.
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Strong communication skills, both written and verbal.
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Ability to work effectively within a small team and build strong relationships with stakeholders.
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Resilient with a positive attitude and the ability to handle multiple tasks and priorities.
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Proficient in Microsoft Word and Outlook.
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Previous experience in customer service or administration is advantageous.
Apply Today!
If you are driven, customer-focused, and looking for a role where you can make a real impact, we would love to hear from you. Join us at McCarthy Stone and help us continue to deliver exceptional service to our valued customers.
Our Values: Community – Together – Integrity – Courage – Improving – Simple
McCarthy Stone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Us
As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
Our Customers
The Benefits
24 days annual leave
Pension
plan
Life
assurance
Employee assistance helpline
Health
screening
Eyecare voucher scheme
Long service award
Testimonials
“I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It’s a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team.”
Linda Diamond – House Manager
“Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks … it’s all about our great people and how welcome they make you feel … even if it was through a screen!”
Andrea Waldron - Senior HR Business Partner
“From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I’ve had the opportunity to work on some exciting projects, it’s a very ‘hands-on’ approach here with plenty of opportunity to be involved and play a part in delivering developments.”
Emily Bishop - Principal Planning Associate
“Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding.”
Caroline Craig-cordel – Sales Consultant
“I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn’t dream about customers sharing their thoughts about my campaigns, but here it happens all the time.”
Stan Smolyar – Head of Brand
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