Colleague Change Manager

McCarthy Stone are recruiting for a Colleague Change Manager to join the Colleague Strategy Team. 

Salary: Circa £50k per annum plus benefits, bonus and company car or car allowance

Hours: 37.5 per week 

Primary Job Purpose

With over 1,700 colleagues working nationwide across developments and head office locations, it is an exciting time to join the team as a Colleague Change Manager. Our colleagues are best placed to deliver the best possible service to our customers in the creation of vibrant communities, promoting customer satisfaction and delivering business success.

We have ambitious plans to transform our colleague proposition to deliver our key colleague change workstreams, collaborating across the business to ensure alignment, communication and ensuring our business benefits are realised and positive changes are embedded.

You will work closely with the project sponsor and members of the senior leadership team as part of this role and opportunities will be provided not just to utilise your skills, but for them to be honed and expanded too.

Key Responsibilities

• Lead the design, delivery and continuous improvement of change workstreams across the Your McCarthy Stone colleague programme
• Support, advise and lead on broader employee engagement and culture change / change management activities for business-as-usual requirements as / when required
• Lead the formulation and transition of Your McCarthy Stone colleague plans, ensuring business readiness for the relevant functions and stakeholders.
• Create and/or direct Your McCarthy Stone colleague change activity related communications, engagement and stakeholder strategy
• Provide assurance and overview of the benefits realisation plan for key workstreams including the design, implementation and reporting on key metrics
• Create and implement stakeholder strategies and lead the influencing to internal and external stakeholders of the agenda for change, setting realistic expectations on both the benefits and drawbacks of specific changes.
• Identify and evaluate future ideas/suggestions from the business and to collaborate with colleagues from Transformation to develop business change / ideas for improvement  
• Regularly attend and contribute to Colleague Strategy steering group, providing key business updates and progress vs plan on workstream
• Support the business sponsor at appropriate governance forums ensuring that relevant information is available to support decision making related to business change activity as well as for executive level reporting as required.
• Engage with colleague development team, operations excellence and Group HR functions to support training and knowledge needs analysis and provide insight to support delivery of this training.
• Take responsibility for personal and professional development

Person Specification / Key Attributes

Essential

• Experience of delivering project / business change within a customer/colleague centric organisation
• Experience in proactive stakeholder management, up to and including at Executive level
• Experience in designing and delivering communications strategies in the delivery of project / business change to a variety of audiences
• Results orientation, with a passion for delivery.
• Effective people skills and an ability to use influence to gain buy in to enable change to happen.
• Strong written and verbal communication skills
• Ability to collaborate, develop and maintain strong relationships across
• An ability to work well under pressure in a rapidly evolving environment.
• Knowledge / experience of working within a nationwide and matrix organisation
• High degree of emotional intelligence
• Ability to operate with a high degree of discretion and confidentiality due to subject matter and interfaces across the business

Desirable

• Experience of working across business functions to deliver £multi-million business benefits.
• Understanding of change management methodology and how people experience change and the methods to support them in adopting change
• Experience of leading and supporting colleagues in a change resistant and complex business environment.
• Knowledge of the retirement living sector

Health and Safety

Your Health and Safety responsibilities are to:

• Take reasonable care of your own health and safety and that of any person who may be affected by your acts or omissions at work.
• Act in accordance with Company Health and Safety policies and procedures, carrying out any work in accordance with any training, using any equipment in a safe and appropriate manner, informing your Line Manager of any health and safety problems and immediately stopping any unsafe activity until adequate measure have been taken to remove the risk or reduce it to as low as possible.

NOTE: Your normal hours are set out in your offer letter and in the contractual section of the Employee Handbook.  The Company reserves the right to alter days of work and/or hours of working to meet business requirements. There may be occasions when, to meet business requirements, you are required to work extra hours without any additional remuneration. Although you will be employed at McCarthy & Stone Management Services, as a term of your employment you may be required to work at or from any other of the Group's establishments, in the same or similar capacity.

Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.

McCarthy Stone is officially recognised as a ‘Great Place to Work!’ We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.